Refund Policy

Effective Date: June 4, 2026 | Last Updated: June 4, 2026

1. Introduction

This Refund Policy ("Policy") governs all purchases made through our website wingsnobeat.click and any associated ordering platforms operated by Wing Snob ("we," "us," or "our"). By placing an order with us, you agree to the terms outlined in this Policy.

We are committed to providing high-quality food products and a positive customer experience. We understand that issues may occasionally arise with your order, and we have established this Policy to ensure a fair and transparent resolution process for all customers.

This Policy is governed by applicable United States federal and state consumer protection laws, including the Federal Trade Commission (FTC) Act, and any applicable state-level regulations where your order is fulfilled or delivered.

2. Eligibility Conditions for Refunds

You may be eligible for a refund or credit under the following circumstances:

• Incorrect Order: You received items that differ from what you ordered (wrong flavor, wrong item, missing items).
• Unsatisfactory Food Quality: The food delivered was undercooked, overcooked, spoiled, contaminated, or otherwise not fit for consumption.
• Missing Items: One or more items from your order were not included in your delivery or pickup.
• Significant Delivery Delays: Your order was delayed by more than a reasonable and agreed-upon timeframe, rendering the food unsuitable for consumption.
• Duplicate Charges: Your payment method was charged more than once for the same order.
• Failed or Cancelled Order: Your order was not fulfilled due to an error on our end, including technical errors during checkout.
• Allergen Issues: Your order contained allergens that you explicitly indicated should be excluded, provided that the request was clearly communicated at the time of ordering.

3. Non-Refundable Items and Situations

The following circumstances are generally not eligible for a refund:

• Orders where the customer simply changed their mind after the order was confirmed and preparation had begun.
• Orders that were picked up and consumed without any complaint raised at the time of pickup.
• Dissatisfaction based purely on personal taste preferences (e.g., finding the food "too spicy" when the spice level was accurately described on the menu).
• Orders where incorrect delivery information was provided by the customer, resulting in a failed delivery.
• Promotional or discounted items purchased under special offers that explicitly state no refund eligibility.
• Gift cards, digital vouchers, or promotional credits once redeemed.
• Partial consumption of a food item — refunds will not be issued for items that have been substantially consumed.
• Delays caused by third-party delivery partners beyond our reasonable control.
• Orders where the customer was unavailable at the delivery address and the order could not be delivered.

4. Timeframes for Refund Requests

To be eligible for a refund or store credit, you must contact us within the timeframes specified below:

Refund requests submitted after the applicable deadline may be reviewed at our discretion but are not guaranteed to be honored. We strongly encourage you to inspect your order upon receipt and report any issues promptly.

5. How to Request a Refund — Step-by-Step Process

Follow the steps below to submit a refund request:

1. Step 1 — Gather Your Information: Before contacting us, have the following ready:
   • Your full name and contact information
   • Your order number (found in your confirmation email or receipt)
   • Date and time of the order
   • A clear description of the issue
   • Photographic or video evidence of the problem, if applicable
2. Step 2 — Contact Us: Reach out to our customer support team via one of the following methods:
   • Email: [email protected]
   • Website: wingsnobeat.click
3. Step 3 — Submit Your Request: In your message or form submission, include all the information gathered in Step 1. Clearly state whether you are requesting a full refund, partial refund, replacement, or store credit.
4. Step 4 — Acknowledgment: Our team will acknowledge receipt of your refund request within 1–2 business days.
5. Step 5 — Review and Decision: Our customer service team will review your request, which may include contacting you for additional information or evidence. A decision will be communicated to you within 3–5 business days.
6. Step 6 — Resolution: If your refund request is approved, the applicable refund or credit will be processed according to the payment method used and the timelines outlined in Section 6 below.

6. Refund Processing Times by Payment Method

Once a refund has been approved, the time it takes to receive your funds depends on your original payment method:

Please note that processing times may vary depending on your bank or financial institution. Wing Snob is not responsible for delays caused by third-party payment processors or banking institutions. If you have not received your refund within the stated timeframe, we recommend contacting your bank or card issuer before reaching out to us.

7. Partial Refunds

In some cases, a partial refund may be issued rather than a full refund. Partial refunds may apply in the following situations:

• Only a portion of your order was incorrect, missing, or unsatisfactory.
• The issue affected the quality of one item in a multi-item order.
• A discount, coupon, or promotional credit was applied to the original order; the refund may reflect the adjusted price paid rather than the full listed price.
• The food was partially consumed before the quality issue was identified, and the remaining uneaten portion was clearly defective.
• A delivery fee or service charge was collected but a partial fulfillment issue occurred.

The amount of any partial refund will be calculated based on the value of the affected item(s) as reflected in your original order receipt.

8. Exchange Policy

Due to the perishable nature of food products, Wing Snob does not offer traditional item-for-item exchanges in the same manner as non-food retailers. However, we do offer the following alternatives:

• Replacement Order: If your order was incorrect or contained an item of unacceptable quality, we may offer to prepare and send a replacement order at no additional charge, subject to availability and our operational capacity at the time of the request.
• Store Credit: In lieu of a monetary refund, we may offer store credit equivalent to the value of the affected item(s), which can be applied to a future order.
• Complementary Item on Next Visit: For minor quality issues or inconveniences, we may offer a complimentary item or discount on your next order as a gesture of goodwill.

All exchange or replacement requests are subject to the same eligibility criteria and timeframes outlined in this Policy. Exchanges are processed at the discretion of Wing Snob and are not guaranteed in every circumstance.

9. Order Cancellation Policy

We understand that plans can change. Our cancellation policy is as follows:

9.1 Cancellations Before Order Preparation Begins

If you wish to cancel your order, please contact us immediately. If the order has not yet entered the preparation stage, we will process a full refund to your original payment method. Orders can generally be cancelled within 5 minutes of placement, as food preparation typically begins shortly after order confirmation.

9.2 Cancellations After Preparation Has Begun

Once your order has entered the preparation phase, cancellations are generally not accepted. In exceptional circumstances, we may approve a cancellation at our discretion, but refunds in such cases may be partial (excluding preparation costs) or issued as store credit only.

9.3 Cancellations Due to Our Error

If we are unable to fulfill your order due to an inventory shortage, technical issue, or any error on our part, you will receive a full refund of all amounts charged, including any applicable fees and taxes.

9.4 Pre-Orders and Scheduled Orders

For pre-orders or orders scheduled for a future date, cancellations must be made at least 2 hours before the scheduled pickup or delivery time to receive a full refund. Cancellations made less than 2 hours before the scheduled time may be subject to a cancellation fee of up to 25% of the order total.

10. Dispute Resolution Process

We are committed to resolving all customer concerns fairly and efficiently. If you are not satisfied with the outcome of your refund request, the following dispute resolution process applies:

10.1 Internal Escalation

If you believe your refund request was not handled appropriately, you may request an escalation to a senior member of our customer service team. Submit your escalation request to [email protected] with the subject line "Refund Escalation – [Your Order Number]." Our management team will review your case and respond within 5 business days.

10.2 Chargeback and Payment Disputes

You have the right to dispute a charge with your bank or credit card issuer if you believe you were charged in error or if your refund request was denied unfairly. However, we encourage you to first attempt to resolve the matter directly with us before initiating a chargeback, as this allows for a faster and more mutually beneficial resolution.

10.3 Consumer Protection Resources

As a United States-based business, you may also seek assistance from the following consumer protection agencies if you believe your consumer rights have been violated:

• Federal Trade Commission (FTC): www.ftc.gov or 1-877-FTC-HELP
• Consumer Financial Protection Bureau (CFPB): For billing and payment disputes related to financial institutions.
• State Attorney General's Office: Contact your state's attorney general for state-specific consumer protection complaints.
• Better Business Bureau (BBB): www.bbb.org

10.4 Informal Resolution

Before pursuing any formal legal action, both parties agree to attempt to resolve any dispute informally through direct communication for a period of at least 30 days from the date the dispute is first raised in writing.

11. Special Circumstances

11.1 Food Safety Concerns

If you believe that a food item received from Wing Snob caused illness or a serious adverse health reaction, please contact us immediately at [email protected]. In addition, you may wish to contact your local health department. Your health and safety are our highest priority, and we take all food safety complaints extremely seriously.

11.2 Force Majeure

In the event of circumstances beyond our reasonable control — including but not limited to natural disasters, severe weather events, public health emergencies, government-mandated closures, or utility outages — Wing Snob may be unable to fulfill orders. In such cases, we will issue full refunds or store credits for all affected orders.

11.3 Promotional Orders and Discounted Purchases

Refunds for orders purchased using promotional codes, coupons, or special discounts will be calculated based on the amount actually paid, not the full listed price of the items. Any free items included as part of a promotion are not eligible for individual monetary refunds.

12. Modifications to This Policy

Wing Snob reserves the right to amend, update, or modify this Refund Policy at any time. Any changes will be posted on our website at wingsnobeat.click with an updated effective date. Your continued use of our services following the posting of any changes constitutes your acceptance of the revised Policy. We encourage you to review this page periodically.

13. Contact Information

For all refund requests, questions, or concerns regarding this Policy, please contact us using the information below:

This Refund Policy was last reviewed and updated on June 4, 2026. Wing Snob is committed to upholding fair and transparent business practices in accordance with applicable United States consumer protection laws, including but not limited to the Federal Trade Commission Act and relevant state consumer protection statutes.